Shipping policy

Free Shipping on Orders Over $200

We offer free nationwide shipping on orders over $200.

Excludes bikes and large, bulky or heavy items.

Shipping Costs for Bikes & Large Items

A flat shipping rate of $150 applies nationwide for bikes and large items.

Delivery Times

We deliver throughout New Zealand using Post Haste and Mainfreight.

Estimated delivery times once your order has been dispatched:

  • Equipment & Accessories: 1–4 business days.

  • Bikes: 5–10 business days for home delivery.

  • Rural Deliveries: Please allow an additional 1–2 business days.

Delivery times are estimates and may vary during busy periods or due to courier delays.

Please note: Shipping times are calculated from when your order has been dispatched, not when the order was placed.

Order Processing & Dispatch

We aim to dispatch orders on the same or next business day, depending on when your order is placed.

If an item is not currently available in-store, dispatch may take up to 3 business days.

Orders are processed and dispatched Monday to Friday. We do not dispatch orders on weekends or public holidays.

Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow your delivery.

Delivery Information

  • We currently deliver within New Zealand only.

  • We cannot deliver to PO Boxes.

  • Please ensure your delivery address and contact details are correct when placing your order.

  • We reserve the right to verify delivery details before dispatching an order.

Need Help?

If you have any questions about shipping or your order, please contact our team at help@villagecycles.co.nz.