SMITH SMITH RETAINER NEO

Free Shipping on Orders Over $200
*Excludes bikes & large items

Free returns within 30 days

Shipping Costs for Bikes & Large Items
A flat shipping rate of $150 applies nationwide for bikes and large items.

Delivery Times

• Equipment: 1-4 business days after the order has been shipped.
• Bikes: 5-10 business days for Home Delivery after the order has been shipped.
  Additional transit time may apply for rural areas or during high-demand periods.

Order Processing & Shipping
We strive to ship orders the same or next business day, depending on the time of receipt. If the item is not in store, it may take up to 3 business days to be shipped. Please note that we do not ship orders on Saturdays or Sundays.

Tracking Your Order
Once your order has shipped, you’ll receive a confirmation email with tracking instructions from our shipping partner.

Returns Policy
Items must be returned new, unused, and in their original packaging, including all tags, manuals, and accessories. We do not accept returns for used items.

Full returns/refund policy here

For any additional questions, feel free to contact us at help@villagecycles.co.nz